f**k the bots

F**k the Bots

You know which way the call is going to go, when you find yourself, before the dialogue even commences, pronouncing every syllable in your name, with such exaggeration of your mouth movements, to amplify a clarity, that reverberates a clear and concise tone that even the dumbest of robots will understand!

Have you been fortunate enough to experience the pleasure of the ever-increasing, head blowing gasket, customer service moments, we seem to encounter more and more?  You've put it off but needs must – making contact is now a necessity; it becomes unavoidable –  even life threatening!  You take the plunge; you're confronted with a chat box facility, but it's easier, the profiteers cry and more efficient. But they can't help. Your question has more than one layer to it – complex they call it; a question for a human we say. After a few attempts of breaking free from the doomed exchange with a robot and enough minutes wasted, you try and locate the phone number, which is so well hidden, there can be no other option but to think its lack of transparency is deliberate! No, I do not want to read a whole page of popular Q\&As to see if there is a best fit – I want to speak to a human!

We're surrounded, we're being taken over by AI systems supposedly designed to make our customer experience quicker, faster, easier and brighter, so we can get on with our day. Not to leave us head banging the desk, lamenting the past, and the simple need to speak to a human!

No, I don't want to press, one, or two, or three, or four, or five, or even a hashtag. No, I do not want to listen to the loop of options again and again. My question doesn't fit with the given parameters – help!

Or you're having a quick peruse on a webpage contemplating a purchase of some kind, only to feel spooked as an AI generated human pops up in the corner and asks you if you'd like help. As you embroil in a battle with the 'x' to try and eradicate her from your screen, up she pops again. Your temperature rises: go away, you want to irrationally scream at the screen, stop watching me.

It's exhausting, trying to speak to a human. Trying to ask a question, you don't want much – just an answer. Is it a conspiracy, deliberately designed to prevent us from human contact; for us to give up. The layers you must break through feel impenetrable. Codes, security questions, passwords, words that equate to nightmares!

Perhaps at geek our attitude towards customer service is a little risqué, don't get us wrong, we get it: AI systems are here to stay and part of our societal fabric, but seriously, us humans thrive on relationships; we need them to survive. To mitigate the darker side of automation; to prevent driving the customer further and further away from human connections and to ensure your geek customer experience is served with a generous dollop of intelligent, empathetic, and nuanced interaction, we have barred the customer service bots.

Every interaction our customers encounter will be personalised to their individual needs and requests. You will always speak to a human. That human will converse with you and take note of your needs. Your call will be managed within an acceptable amount of time. You will not be left to rot. Our human touch equates to us understanding the emotions behind each context of every customer, so you are not left feeling disconnected, furious, and disheartened when you communicate with us.

Never will a bot answer a geek call. Our hallmark is how we communicate. We can't deny the role of AI; nor can we say we dislike it, but at geek the critical element of how we operate is the human touch. It's golden.

Join our revolution and preserve our humanity. We were born to talk!

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